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custom calling features

Account Code Billing - Account Code Billing allows the assigning of account codes on a per person or per department basis. It works for schools or businesses who want a code for each employee or department; or for roommates who need to separate their calls. The set-up fee is $20.00 per line. To change the account codes is a $5.00 service order charge per line.

$20.00 set-up per line

Auto Callback *66- Automatic Callback works like an enhanced redial button. If the line you're trying to reach is busy, the Automatic Callback keeps trying the number for up to 30 minutes. Once both lines are idle, you'll hear a special ring. When you pick up the handset, the system will ring the party you're trying to reach.

$1.00/month

Auto Recall *69- Automatic Recall lets you dial the last incoming call you received whether or not you answered the phone. When you activate Automatic Recall, the system tells you the directory number of the last incoming call and then gives you the choice of continuing the recall or ending the recall. If you recall and the line is busy, Automatic Recall will keep trying the number for up to 30 minutes.

$1.00/month

Call Forwarding - Call Forwarding allows you to send your calls from your home phone to another number. When Call Forwarding is activated, your phone will signal with a short ring each time it forwards a call. You can make outgoing calls, but you can't receive incoming calls, unless you deactivate Call Forwarding.

$1.00/month

Call Forward - Don't Answer- This feature allows you to program your phone to forward to a predetermined number if you don't answer. This will allow your phone to ring at home first and then forward to another number after a set number of rings (2 to 9).

$1.00/month

Call Forward Busy - This feature allows you to forward a call to another number if your phone is busy. You can forward to another telephone number.

$1.00/month

Call Forward Remote Access - This feature allows you to program your home phone from a remote location to call forward to a number that you assign.

$1.00/month

Caller ID - Caller ID identifies the number of the calling party. After your phone rings once, the caller's number appears on the display. You can then decide if you want to answer or not. The date and time of the incoming call is also displayed. NOTE: You must own a display phone or an attachment that displays the number.

$1.00/month

Call Waiting - While you're on the phone, Call Waiting notifies you when another caller is trying to reach you. By simply pressing on the switchhook, you can place one caller on hold and speak to the second caller.

$1.00/month

Cancel Call Waiting - allows you to temporarily deactivate your Call Waiting so that you can ensure no interruptions during an important phone call. This feature can be used to deactivate Call Waiting during the use of a fax machine or computer modem.

$1.00/month

Conference Bridge - Conference Bridge allows as many as 10 phone lines tied together for a conference call, which can be local or long distance. Call the Santel office ahead of time to make your reservation. You will be assigned a call-in number for your reserved time on the bridge.

Long Distance Charges Apply

Conference Calling (3 Way Calling) - Conference Calling allows you to add another party to your call so you can have a three-way conversation.

$1.00/month

Customer Originated Trace - lets you trace the origin of a harassing or obscene call. This option is available on your phone at no charge. When you receive an obscene or harassing call, hang up the handset. Then pick up the handset and listen for dial tone. Dial *57 from a touch tone phone or 1157 on a rotary dial phone. You will receive a confirmation message saying if the call was able to be traced. If the number was traced it is printed at the telephone company. You will then need to contact the sheriff to have this information released to the proper authorities.

$0.00

Distinctive Ringing - Distinctive Ringing allows you to program ten directory numbers that will be identified by a distinctive ring when they call you. If you also have call waiting and you're engaged in a phone conversation when a call from someone on your distinctive ring list arrives, you will hear a distinctive call waiting tone.

$1.00/month

Do Not Disturb - This features lets you block your phone from ringing unless the caller knows a special PIN number, which will allow the caller to override the Do Not Disturb option in case of an emergency.

$1.00/month

Prepaid Long Distance - Telephone customers who want greater control of their long distance calls have the option of Prepaid Long Distance. This option allows you to pay for your calls before they are made. When that limit has been reached, toll calls are blocked and no more can be made. The monetary amount is set and paid ahead by the customer. There is no additional charge for Prepaid Long Distance, other than what the customer pays in advance.

Variable

Selective Call Acceptance - Selective Call Acceptance stores up to ten directory numbers from which you will accept calls. An incoming call from a directory number not on your list will receive a message stating that you're not taking calls right now.

$1.00/month

Selective Call Forwarding - Selective Call Forwarding ensures that specific calls will reach you when you're away from home or the office. You are able to program up to ten specific directory numbers to be forwarded.

$1.00/month

Selective Call Rejection - Selective Call Rejection allows you to selectively program a list of up to ten directory numbers that you want rejected or blocked when they call you. The rejected or blocked caller receives a message informing him/her that you're not taking calls. Your phone won't ring.

$1.00/month

Allow Selective Calling - Allow Selective Calling allows you to control each outgoing long distance call with a PIN number. All you do is enter your four digit PIN, after you dial a 1+ call or 0+ call. If you don't know the PIN, you can't make a long distance call.

$1.00/month

Speed Dial (8) - Speed Dial lets you program your phone to dial a complete phone number (7 or 10 digits) in response to entering a 1 or 2 digit code. Speed Call comes in a short list (8 numbers)

$1.00/month

Speed Dial (30) - Speed Dial also comes in a long list (30 numbers). If you have the short list, you can easily upgrade by calling our office.

$1.50/month

Single Number Service - Single Number Service allows you to give out one number and have it ring multiple other phones, including cell phones. Click Here for Details

$2.50/month

Teen Line - This service allows you to have a second telephone number assigned to your existing line. It can be used by any customer who wants to have some of the advantages of a second line at a small cost. How does it work? All incoming calls on a teen line number will have two short rings, so the customer can distinguish which line is being called. If you have call waiting and are on a call, you will hear two short beeps if the incoming call is on the teen line number.

$3.00/month

Telemarketer Call Screening - You can stop being bothered by calls from telemarketers. TCS screens a high percentage of calls from telemarketers. Most telemarketing organizations "block" their calling number, so they are identified as "unknown". TCS intercepts these "unknown" callers. Your phone won't even ring. Instead, the TCS system tells them that the person they are calling does not accept calls from telemarketers and asks that your name be removed from their calling list. This legally binds them not to call you again. The TCS system will not disturb callers who provide their calling number, or who have their calling number listed as "private". Since not all "unknown" calls are from telemarketers, the TCS system informs these callers that if they wish to complete the call to please "dial 1 or stay on the line". Any friends or family with "unknown" listings can still easily ring through to you.

$2.00/month

Toll Deny - Toll Deny blocks all out-going calls dialed with 1 plus any area code.

$1.00/month

Voice Mail - Voice Mail is an automated answering machine. You can program your Voice Mail to pick up after so many rings or to answer when you are on the phone. You will be able to retrieve your voice mail messages at home or at the office by dialing a selected number.

$2.50/month

Warm Line - Warm Line is designed to help our customers in case of emergency. If the customer picks up the phone and fails to dial within 30 seconds, a predetermined number is automatically dialed. The customer selects the number to be dialed and we program it into the switch. There will be a charge to change it.

$3.00/month