Lifeline is a government program that offers qualified low income households a discount on their monthly local telephone bill.
Toll Limitation Service (TLS) allows consumers to avoid large long distance bills by choosing either toll blocking or toll limitation at no charge.
How much can I save? You will save $9.25 on your basic monthly bill. These benefits apply to your local telephone service charges that you purchase as flat rate service and also cover your subscriber line charge.
Lifeline credits are only available one time per customer/household and cannot be claimed from more than one telecommunications provider at a time.
How do I know if I am eligible? Enrollment in one of the following programs is required.
Federal Public Housing Assistance / Section 8
Supplemental Nutrition Assistance Program (SNAP)
Low Income Home Energy Assistance Program (LIHEAP)
Supplemental Security Income (SSI)
National School Lunch (free program only)
Temporary Assistance for Needy Families (TANF)
Total household income at or below 135% of the Federal Poverty Guidelines.
Are there any restrictions? Lifeline can only be used for the primary telephone line in a household. You may purchase additional services available to a non-Lifeline customer. You must establish phone service prior to applying for the Lifeline discount.
How do I apply? To apply for Lifeline, call Santel Communications directly at 888-978-7777 or 777. An application can be obtained via phone, or from the Santel Communications office in Woonsocket, SD.
What proof of eligibility do I need to provide? You will be asked to sign a form stating, under penalty of perjury, that you receive benefits from at least one of the qualifying programs listed above; and to submit a copy of any dated document which verifies your participation in one of the qualifying programs listed above. You may be asked to submit proof of continuing eligibility on an annual basis. Proof of total household income may be required for income-based qualification. The following documents are acceptable as proof of income:
Last year’s federal tax return
Three consecutive months of payroll statements or paycheck stubs for the current year
A Social Security statement of benefits
A Veterans’ Administration statement of benefits
A retirement/pension statement of benefits
Unemployment/Workers Compensation statement of benefits
A divorce decree, child support statement or any other official document showing proof of your income.
Your Lifeline benefits will take effect when proof of eligibility is received.
How do I continue to receive Lifeline benefits? Eligibility is reviewed periodically. Your benefits will be discontinued when you no longer meet the eligibility requirements or when proof of eligibility is not received. Customers who are no longer eligible for Lifeline benefits must notify their service provider.
Toll Limitation Service (TLS)
How much will I save? You can add Toll Deny or Allow Selective Calling at no charge each month. We may also waive the required deposits when a customer adds a toll limitation service.
How do I know if I am eligible? If you qualify for Lifeline you also qualify for Toll Limitation Service (TLS).
Being a Lifeline customer does not protect you from being disconnected if you fail to pay your telephone bill.
Lifeline can only be applied to one telephone line per household.